FAQ

What payment methods do you accept?

We accept Visa, Mastercard, Apple Pay, Google Pay, Maestro, American Express, and Shop Pay.

Can I change or cancel my order?

Yes, but only within 2 hours of placing your order. Please contact us as soon as possible at support@harrisolivia.com

How long will it take to receive my refund?

You will receive your refund within 7–10 business days after we receive the returned item.

Who is responsible for the return shipping costs?

Return shipping costs are the responsibility of the customer.

What are your return terms?

You may return items within 30 business days of receiving your order.

Can I track my order?

You will also receive a Track & Trace code after we process your order, so you can track your order with peace of mind. You can also track your order here

What are the shipping costs?

We offer free shipping on all orders.

How long does shipping take?

Delivery takes 5–8 business days.

How long does order processing take?

Processing takes 1–3 business days.

Which locations do you ship to?

We ship within the United Kingdom only.

Company Information

Company Name: PM Commerce
Store name: Harrisolivia

Business Address: Neuweg 245 D, 1214GR Hilversum, Netherlands 
Warehouse Adress: 28 Bramston Road, London NW10 5TU, United Kingdom

Registration Number: 42035848
VAT Number: NL869411494B01

E-Mail: support@harrisolivia.com 
Phone Number: +44 7988 596140

Customer Service:
Monday to Friday: 9:00 AM - 5:00 PM GMT 
Saturday and Sunday: 10:00 AM - 4:00 PM GMT 

Average response time: within 12 hours